Shipping Policies
BExclusiva works with the following shipping method:
1. Purchasing Policy
All products available at https://bexclusiva.com/ are sent directly from our facilities in Aveiro to the address provided at the time of purchase, and delivery takes around 5 working days (on average after payment confirmation in our system) depending on the location.
We guarantee a tracking code so that the customer can monitor the delivery progress of their order.
Attention: In certain cases, this delivery time may extend for a few more business days, due to delays, strikes, periods of high demand at the Post Office and other situations beyond the store's control.
The store guarantees delivery of the order, we are responsible for refunding the full amount paid for products that are lost or lost during the delivery process. All products are posted with insurance against loss and with free internet tracking, delivery of your product is 100% guaranteed.
2. Order Tracking
The products will be sent by the Post Office or another carrier, there will always be a Tracking Code that will allow the customer to monitor the progress of the delivery, BExclusiva is committed to instructing the customer on how to track the products. The code to access the follow-up will be sent to your email as soon as it is available to BExclusiva.
The order tracking code will be provided 1 to 3 business days after payment is confirmed .
- General Conditions (Attention)
2.1. Care with Addressing Orders
BExclusiva will arrange for the products to be shipped to the address requested by the customer. Therefore, so that there are no difficulties in delivering your order, we ask that you be careful when filling in the address at which you wish to receive your order.
2.2. Absent Recipient
Please make sure there will be someone at the address to receive your products. The Post Office generally makes three attempts to deliver products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and, in this case, it will be necessary for the recipient of the package, collect it at the Post Office within 7 calendar days. The store is not responsible if the order is not picked up at the Post Office.
All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
BExclusiva is not responsible for incorrect or incomplete completion of the destination address for orders placed in the store. If an incorrect or incomplete address occurs, as per Correios rules, no further delivery attempts will be made to that address and it is the customer's responsibility to attempt to recover the package(s) from the Correios.
When making a purchase on our website, the customer will be in accordance with the conditions and standards determined here by BExclusiva
BExclusive Team